Resume

Published on 01/01/2020

Employment:

Studio Production Specialist Netflix 2019 – Present

Developed Node.js CLI designed to streamline onboarding process for troubleshooting issues, integrating multiple web pages and inputs into a single command
Provide technical expertise and troubleshooting for suite of > 50 applications designed to enhance the flow of documentation and assets to the studio for visibility, storage, and release
Communicate in-depth technical analysis of issues to engineering, including issue reproduction, root cause analysis, and determine scope/scale of issues
Provide severity analysis based on UX utilizing Kibana queries and visualizations and consumer sentiment

Technical Research Analyst Netflix 2018 – 2019

Designed, developed, and implemented Python web app used by over 200 level 2 customer service agents to provide needed data on current known issues and bugs, saving $5.1 million
Collaborated with peers to reproduce and develop theories on the root cause of issues occurring on multiple platforms
Analyzed trending issues to ensure info provided to engineering would provide necessary data to drive resolutions and mitigate impact to 170+ million customers

Software Developer 367th TRSS, USAF 2015 – 2017

Led team of developers building computer based training courses (CBTs) in the implementation and function development provided by course content creators
Utilized/Maintained/Upgraded MVC framework used to develop action oriented CBTs used in the instruction of >100,000 USAF aircraft maintainers
Developed training plan for transition from Actionscript 3 to HTML5 for course production

Aviation Maintenance Supervisor 317 MXS, USAF 2009 - 2015

Managed team of 10 individuals performing complex maintenance on 28 $62 million-dollar aircraft
Supervised the removal, installation, and rigging of flight controls and landing gear
Inspected/certified maintenance and evaluated aircraft for flight worthiness
Provided yearly performance reports for each individual on my team to ensure standards were maintained.

Education:

Salt Lake City, UT

Western Governors University

Fall 2017 – Fall 2019

B.S., Software Development

Undergraduate Coursework:

Data Structures and Algorithms I;Data Management - Foundations;Advanced Data Management;Web Development Foundations;User Interface Design;Software Development Capstone

Technical Experience:

Projects

Salon Web Portal (2021). Website built for local salon and spa. Allows users to view information about the salon and employees and links to application to schedule appointments and buy products. https://www.sandandsagebrush.com - https://https://github.com/JohnCFerguson/sand_and_sagebrush Node.js, Gatsby.js
Feedback Delivery Tool (2019). Web application developed to allow feedback to be delivered with management visibility to provide insight in trends. https://revanjs.herokuapp.com/ - https://github.com/JohnCFerguson/RevanJS Node.js, React, MongoDB

Certifications

ITIL Foundations;Oracle SQL Certified Associate;CompTIA Project +;CIW - User Interface Designer;CIW - Advanced HTML5 and CSS3 Specialist;CIW – Site Development Associate Languages

Technologies